What is your guarantee policy?

In terms of the legal guarantee of conformity, the consumer:

  • will have two (2) years from delivery of the goods to take action
  • may choose between repair or replacement of the goods, subject to the conditions regarding cost set out in article L. 211-9 of the French Consumer Code
  • is exempt from providing proof of the lack of conformity of the goods for six (6) months following their delivery. This period will be extended to twenty-four (24) months as of 18 March 2016, except for second-hand goods.
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